Welcome to Florist Soho. These Terms & Conditions ('Terms') set out the basis of your online purchase and delivery of our floral products and services via our e-commerce platform. Please read them carefully before placing your order for online flower delivery in Soho or the surrounding areas. By placing an order with us, you agree to be bound by these Terms, which govern the relationship between you (the customer) and Florist Soho (the 'Business').
These Terms apply to all individuals and businesses making purchases with our online store for flower delivery to customers in Soho and nearby districts. Please consult these Terms regularly, as we may update or change them from time to time.
In these Terms:
To order flowers online for delivery in Soho or the surrounding areas, simply select the desired floral products and add them to your virtual basket. You will be required to provide accurate delivery details, a recipient’s name and address, preferred delivery date, and any relevant messages for inclusion with your gift.
After you review your selections, proceed to checkout, where you will confirm your order and enter payment details via our secure payment gateway. Upon completion, you will receive an automated confirmation confirming your order details to the email address provided. This confirmation does not constitute acceptance of your order.
Acceptance of your order and completion of the contract between us occurs when we dispatch the flowers for delivery. We reserve the right to refuse or cancel any order prior to this stage.
If we are unable to fulfil your order for any reason (for example, an item is out of stock or there is a problem with payment), you will be notified as soon as possible, and a full refund or alternative option will be offered.
All floral arrangements are subject to availability. Whilst we make every effort to replicate the products as pictured on the website, flowers are a natural product and may vary slightly in colour, size, and seasonality.
If a particular flower or item is unavailable at the time of preparing your order, we reserve the right to make suitable substitutions of equal or greater value and similar style, to guarantee a timely delivery. We will always act in accordance with the best interests of our customers and ensure the finished arrangement meets the high standards associated with Florist Soho.
Florist Soho provides online flower delivery in Soho and the surrounding areas. When placing your order, please ensure all delivery details are accurate and complete. Our standard delivery times and options will be stated on the website at checkout.
We make every effort to deliver orders on your chosen date, but delivery times are not guaranteed. Occasionally, delays may occur due to factors beyond our control, such as weather conditions, traffic, or forces majeure. In such cases, we will do our utmost to keep you informed and minimise any inconvenience.
If no one is available to accept delivery, we may leave the flowers with a neighbour, in a safe place, or attempt re-delivery according to your instructions and our delivery policy. Our responsibility for the goods passes to you or the nominated recipient upon delivery at the specified address.
All prices for floral products and delivery services are stated in Pounds Sterling (£) and include VAT (where applicable). The total amount payable will be displayed at checkout prior to confirming your order.
Florist Soho accepts a range of secure payment methods as made available via our website. Payment must be made in full at the time of placing your order. If your payment is not authorised or fails to be processed, your order will not be completed and no contract will exist between us until payment clearance is confirmed.
We use third-party payment processors who adhere to stringent security standards. Your payment information will be processed securely and will not be stored or retained by Florist Soho beyond what is necessary to complete your transaction and for record-keeping requirements as dictated by law.
We understand that plans can change. If you wish to cancel or amend your order, please notify us as soon as possible. Requests for cancellations or amendments must be submitted via the methods outlined on our website.
Orders may be cancelled free of charge provided notice is given with sufficient time before the scheduled delivery date (usually 24 hours minimum). Where floral arrangements have already been made, dispatched, or are in transit, we regret that cancellation or changes may not be possible. In such cases, refunds are at the discretion of Florist Soho.
If we are unable to deliver your order due to incorrect or incomplete information supplied by you, a failed delivery attempt will still be considered fulfilled, and you may not be entitled to a refund or replacement.
Your statutory rights as a consumer are unaffected. Nothing in these Terms affects your right to receive a refund if the goods are faulty, not as described, or do not arrive within a reasonable timeframe.
Due to the perishable nature of flowers, refunds and replacements are only available for orders which are deemed unsatisfactory due to defects, damage, or delivery issues. Please report any problems to us within 24 hours of receipt, providing photographic evidence where appropriate. Each case will be considered on its individual merits, and where a refund or replacement is warranted, this will be arranged promptly.
We are unable to offer refunds for reasons related to personal taste, incorrect delivery address provided, or failure to follow care instructions after delivery. Decisions regarding refunds and replacements are at the sole discretion of Florist Soho, except where governed by statutory consumer protection rights.
We exercise all reasonable care in preparing and delivering our flower arrangements. However, to the maximum extent permitted by law, Florist Soho shall not be liable for any losses or damages, including but not limited to, loss of profits, goodwill, data or other intangible losses that may result from the use or inability to use the website or the delivery of our goods.
Our liability in any case is limited to the price you have paid for the goods in question, except where such limitation is not permitted by law (for example, in cases of injury or death caused by negligence or for fraud).
Florist Soho will not be liable for any indirect or consequential losses incurred by you as a result of: a) incorrect recipient information, b) recipient’s non-availability, or c) any delays caused by events outside our reasonable control.
All content on the website, including photographs, product descriptions, design, logos, and trademarks, are the intellectual property of Florist Soho or its licensors. You may not download, reproduce, or use any content without our express permission, except as necessary to view the website and place online flower delivery orders for Soho and the surrounding areas.
Your privacy is important to us. Personal data provided by you during the order process is handled in accordance with applicable data protection laws. We collect information only for the purposes of fulfilling your order, processing payments, and customer service follow-up as necessary. All data is stored securely and not shared with outside parties except as required to process your order or comply with the law.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms or your purchase of goods from Florist Soho are subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms constitute the entire agreement between you and Florist Soho for online flower delivery in Soho and the surrounding areas, superseding any prior agreements.
If any provision of these Terms is deemed unenforceable by a competent authority, the remainder of the Terms shall remain unaffected and in force.
No failure or delay by Florist Soho to exercise any right or remedy in connection with these Terms shall constitute a waiver of those rights or remedies.
By placing an order with Florist Soho, you confirm that you are aged 18 years or over, and that you have read, understood, and agreed to be bound by these Terms & Conditions.
Please note: These Terms & Conditions are applicable to all customers ordering flower delivery online for Soho and the surrounding areas. If you have any questions regarding your rights as a customer or require clarification on these Terms, please consult our website for further guidance or contact our team via the available methods listed online.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Soho, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Soho.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
