At Florist Soho, we are passionate about delighting our customers with premium, freshly-cut flowers. As a trusted local Soho florist serving both households and businesses across the area, we are committed to the highest standards of quality. Every bouquet is hand-selected and carefully prepared to ensure it arrives fresh and beautiful. Our Fresh Flowers Guarantee means your flowers arrive in pristine condition and remain vibrant for the promised freshness window.
Your satisfaction is our priority. On rare occasions, damage may occur during transit. If your order arrives damaged or not up to our quality standards, please notify us on the day of arrival, and provide a photo of the flowers as received. Using this information, our team will quickly assess your claim and offer you a choice between a replacement arrangement or a full refund for the affected items. Our responsive service ensures your Soho flower delivery lives up to your expectations from the moment it arrives.
We promise that our flowers will remain fresh and beautiful for at least five days from the date of delivery, provided they are cared for according to the care instructions we provide. This five-day freshness window forms part of our Fresh Flowers Guarantee for all Soho deliveries. If your flowers fade or wilt within this period despite proper care, you can contact us with supporting photos and a brief description for a prompt review.
If your flowers do not meet our quality standards upon delivery — due to damage, failure to meet our freshness promise, or incorrect order fulfillment — you may choose between a full refund or a replacement bouquet. We aim to resolve such issues within 48 hours of notice, ensuring minimal disruption and complete peace of mind. Refunds are processed via your original method of payment, and replacements are prioritized for next available delivery in the Soho area.
We value your feedback and continually strive to improve our service. If you have concerns or complaints regarding your flowers or your Florist Soho experience, please get in touch via our contact form or by visiting our shop in person. Please provide as much detail as possible, including your order number and photos where relevant. Our management team personally reviews all complaints and will respond within one working day to resolve the matter promptly and courteously.
Florist Soho is proud to serve local residents and businesses with reliable, top-quality floral arrangements and customer care. Our commitment to fresh flowers and customer satisfaction is at the heart of everything we do. Whether you’re sending a thoughtful gift, beautifying your home, or enhancing your workspace, you can count on us for the best flowers and support in Soho.
Thank you for choosing Florist Soho. We look forward to bringing beauty, joy, and excellent service to every order, every time.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
